Refund Policy
Last updated: August 24, 2026 · Effective: August 24, 2026
Applies to: listingset.io and all related services
We want you to be satisfied with ListingSet. This policy explains when and how you can request a refund for subscription plans and one-time credit pack purchases.
1. Monthly Subscription Plans
1.1 Refund Window
You may request a refund within 14 days of your subscription payment (initial purchase or renewal). Requests submitted after 14 days will not be eligible for a refund.
1.2 Refund Eligibility
Refunds are available only where no credits have been consumed during the relevant billing period. If any credits were used after the subscription payment, the billing period is not eligible for a refund.
Credits deducted as a result of a verified technical fault on our end are not counted as usage for the purpose of this policy.
1.3 How to Request
Email support@listingset.io with the subject line "Refund Request" and include your account email and the reason for the request. We will review and respond within 2 business days.
2. One-Time Credit Packs
2.1 Refund Eligibility
One-time credit pack purchases are eligible for a full refund within 14 days of the purchase date, provided that none of the purchased credits have been used.
If any credits from the pack have been consumed, the purchase is no longer eligible for a refund.
2.2 How to Request
Email support@listingset.io with the subject line "Refund Request" and your account email. We will verify usage and process the refund within 2 business days if eligible.
3. Subscription Cancellation (No Refund)
Cancelling your subscription is different from requesting a refund. When you cancel:
- Your plan remains active until the end of the current billing period.
- You will not be charged for the next month.
- No refund is issued for the current billing period unless you submit a refund request under Section 1.
You can cancel at any time from your Account Settings page.
4. Non-Refundable Cases
Refunds will not be issued for:
- Subscription charges older than 14 days.
- Subscription billing periods in which any credits were consumed (other than credits lost to a verified technical fault).
- Credit pack purchases where any credits have been used.
- Accounts suspended or terminated for violations of our Terms of Service.
- Dissatisfaction with AI-generated image quality where the inputs provided were incomplete, inconsistent, or unsuitable for the intended use.
- Free plan usage — no payment is collected, so no refund applies.
5. Processing
Approved refunds are processed within 5–10 business days through your original payment method. The exact time for the funds to appear in your account depends on your bank or payment provider.
6. Contact
For any questions about this policy, reach us at: